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Support & FAQs

If you still need help, don’t hesitate to reach out — we’re here to make your experience as smooth and magical as possible.

Need help with one of our apps? You've come to the right place.

Below are answers to some of the most common questions we receive. If you still need help, don’t hesitate to reach out — we’re here to make your experience as smooth and magical as possible.


foolsdog@foolsdog.com

Frequently Asked Questions

Why am I here?

You followed a link to buy a specific deck on the Apple/iOS platform. You either were not using an Apple device to follow it, or your device does not have the Reader app installed.Install the Fool's Dog Divination and Tarot app, then follow the link again.

How do I see my decks?

Tap Explore in the main menu, then My Decks. Tap each deck to explore the cards in it.

How do I use my decks?

Choose one in the New Reading menu, or change your default/favorite decks in the Settings menu.

I do have the app installed, the link is not working

Open the app, tap on the Buy Decks icon, scroll down or search the name of the deck and tap on it. Tap on the BUY text, this will start the In-App-Purchase"

Please email us with your questions and concerns! We are eager to improve our app, and your feedback is a big help. It is also worth checking for application updates in the App Store or Google Play to see if a more recent version is available.

When starting a reading, scroll to the bottom of the spread list and change the "Draw cards from:" setting to "List of cards". You will see a list of cards to choose from each time a card appears in the reading.

We love to hear about your favorite decks! We are always adding new decks to our family of apps. We like to present decks with broad appeal, and we also love specialty decks. If you are writing about a classic deck that’s been around for a long time: unfortunately, many decks are not available for us to license.

To adjust the app for upright and reversed cards, click on the gear on the main menu. This takes you to the settings menu. The setting you seek is called Allow Reversed Cards.

We publish decks from many different authors. If the original author has provided reversed card meanings, we include them in the app. Many authors do not believe in using reversed meanings, and so do not provide them. If you are interested in exploring reversed card meanings, we recommend The Complete Book of Tarot Reversals by Mary K. Greer.

Still Have Questions or Ideas?

We’re always working to improve the Fool’s Dog apps. Reach out with any concerns, questions, or feature ideas at support@foolsdog.com — we’d love to hear from you!